The following are the key features of ISO 9001:2000
- Greater emphasis on customer focus and orientation.
- Process based approach.
- Emphasis on continual improvement.
- Measurable quality objectives.
- Greater emphasis on planning.
- More focused management commitment to achieve customer satisfaction and provide resources.
- Consideration of regulatory requirements for products is mandatory.
- Internal communications is a requirement.
- Reduced emphasis on documentation but more on providing evidence.
- Emphasis on assuring skills of personnel.
- Judging the effectiveness of the training.
- Provision of suitable work environment is a requirement.
- Requirement to measure customer satisfaction introduced.
- Requirement to measure process performance introduced.
- Language made simpler.
- Standard structure aligned with actual business processes in an organization.
- Manufacturing bias has been reduced.
- Standard made fully relevant to non-manufacturing organizations.
- ISO 9001:2000 is not a benchmark of product quality. Merely having ISO 9001:2000 management system does not imply that every product has to be of super grade. It is equally applicable to all grades of products.
- ISO 9001:2000 based QMS is as good as the way you design and implement it.
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