Wednesday, February 6, 2008

When Employees Don't Follow Procedures

Wouldn't it be a shame if you lost good workers because simple rebellion wasn't the real problem? All of those trained employees would be out the door and must be replaced, tsk tsk. Very expensive! And your company's secrets, if you had any, went with them. Surely there is a better way of dealing with resistance!

This article is number 4 in the Stealth Quality Series.

I had already promised Arresting Absenteeism would be number 3, but have not written that yet as this subject surfaced recently and seemed to need a good airing. I'll start on absenteeism soon. Thanks for your patience--be well!

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Jennifer Kirley's Avatar Jennifer Kirley @ Elsmar.com

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